Privacy Policy

Huntsbridge Vets Limited
Privacy Notice
Effective from: 1 September 2026

Huntsbridge Vets Limited is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Notice explains what personal information we collect, why we use it, who we may share it with and your rights under UK data-protection law.

1. Who We Are

Huntsbridge Vets Limited is the data controller responsible for the personal information we hold about our clients and other individuals who interact with our practice.

If you have any questions about how we use your personal information, please contact the practice.

2. Information We Collect

When you register with Huntsbridge Vets or use our services, we may collect information including:

• Your name, address and contact details
• Telephone numbers and email addresses
• Details relating to your pet or animals
• Information about previous veterinary practices
• Appointment and communication records
• Payment and transaction information
• Pet insurance information where relevant
• Correspondence between you and the practice
• Information you provide when making an enquiry, complaint or request
• Marketing and communication preferences

We may also collect information when you use our website or interact with us electronically.

3. Why We Use Your Information

We use personal information where necessary to provide and administer veterinary services and operate our practice.

This includes:

• Registering you and your pet with the practice
• Arranging and managing appointments
• Providing veterinary care
• Maintaining appropriate clinical records
• Contacting you regarding your pet’s health and treatment
• Providing preventative healthcare reminders
• Prescribing and supplying veterinary medicines
• Processing payments
• Preparing and administering pet insurance claims
• Communicating with other veterinary practices and referral centres
• Managing our relationship with you
• Responding to enquiries and complaints
• Meeting our professional, regulatory and legal obligations
• Maintaining the security and effective operation of our practice
• Recovering unpaid accounts where necessary

4. Our Legal Basis for Processing Your Information

UK data-protection law requires us to have an appropriate lawful basis for processing personal information.

Depending upon the circumstances, we may process your information because:

• It is necessary to provide services under our contract with you;
• It is necessary for us to comply with a legal obligation;
• It is necessary for our legitimate interests or those of another organisation, provided those interests do not override your rights; or
• You have given us consent where consent is the appropriate lawful basis.

We do not rely on consent where another lawful basis is more appropriate.

5. Clinical Records

We maintain clinical records relating to the veterinary care provided to your pet.

Although these records principally concern your animal, they may also contain personal information about you.

We may share relevant clinical information with another veterinary practice, referral centre, laboratory or other veterinary service provider where necessary for your pet’s care or where we are otherwise professionally or legally required to do so.

6. Preventative Healthcare Communications

As part of providing veterinary care, we may contact you with information directly related to your pet’s health and treatment.

This may include reminders about:

• vaccinations;
• parasite prevention;
• medication reviews;
• repeat prescriptions;
• routine health checks; and
• other clinically appropriate preventative healthcare.

Where these communications form part of the veterinary services we provide, we may rely on an appropriate lawful basis other than marketing consent.

7. Marketing Communications

From time to time, we may wish to send you information about Huntsbridge Vets, our services, events, news or offers.

Where required by law, we will obtain your consent before sending electronic marketing communications.

You can change your marketing preferences or withdraw your consent at any time by contacting us or using an unsubscribe facility where one is provided.

Choosing not to receive marketing communications will not prevent us from contacting you about your pet’s veterinary care, appointments, account or other necessary administrative matters.

8. Pet Insurance

If you ask us to assist with a pet insurance claim, we may share information with your insurer or an organisation acting on its behalf.

This may include relevant clinical records, invoices, treatment information and other information reasonably required to process or assess the claim.

9. Who We May Share Information With

Where appropriate, we may share relevant personal information with organisations including:

• Other veterinary practices
• Veterinary referral centres
• Diagnostic laboratories
• Veterinary specialists
• Out-of-hours veterinary providers
• Pet insurance companies and claims administrators
• Veterinary medicine suppliers and pharmacies where appropriate
• Payment-processing providers
• Providers of practice-management and IT services
• Professional advisers
• Debt-recovery services where an account remains unpaid
• Regulatory, governmental or law-enforcement bodies where we are legally required or permitted to provide information

We only share information where there is an appropriate reason to do so.

Where third-party organisations process personal information on our behalf, we expect them to provide appropriate safeguards for that information.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal and clinical information is restricted to people who require it for legitimate purposes.

11. How Long We Keep Information

We retain personal information and veterinary clinical records for as long as reasonably necessary to provide our services and meet our professional, regulatory, insurance, accounting and legal obligations.

Different categories of information may therefore be retained for different periods.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

12. Your Data-Protection Rights

Depending on the circumstances, you may have rights including the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain personal information
• Ask us to restrict how certain information is used
• Object to certain uses of your information
• Request transfer of certain information in a portable format
• Withdraw consent where we rely upon consent

These rights are not absolute and may be subject to legal or professional requirements.

If you would like to exercise any of these rights, please contact us.

We may need to confirm your identity before providing information or acting upon a request.

13. Complaints About Your Personal Information

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.

14. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our services, systems or legal requirements.

The current version will be available from the practice and on our website.

Huntsbridge Vets Limited